Privacy Policy

privacy-policy

Privacy Policy for OMEGA SPA
Last Updated: September 2026

OMEGA SPA (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (https://www.omegaspa237s.com/) or use our spa booking services.

1. Business Information
   Legal Business Name: OMEGA SPA
   Physical Address: Round point MAETUR Bonamousadi, Douala, Littoral Region 00237, Cameroon
   Contact Email: Akabandolo@gmail.com
   Contact Phone: +237 653 146 269
2. Information We Collect
   We collect personal information necessary to provide luxury spa and wellness services:

• Contact Details: Name, phone number, WhatsApp number, email address, physical district (Quartier).
• Appointment & Service Records: Dates and times of appointments, selected treatments (nails, massage, facials), technician preferences.
• Transactional & Invoice History: Service totals, payment records (Cash, MTN Mobile Money, Orange Money). We do not store sensitive credit/debit card numbers.
• Service Photos: Treatment before/after photos taken only with client consent.

3. How We Use Your Information

• To schedule, modify, and manage your spa appointments.
• To send automated appointment confirmations, reminders, and digital invoices via WhatsApp and SMS.
• To provide customer support and maintain service history.

4. WhatsApp & Meta Cloud API Messaging
   We utilize the official Meta WhatsApp Cloud API to send transactional messages (booking confirmations, reminders, digital receipts). Your phone number is processed in strict compliance with Meta’s developer and privacy policies. We do not use your phone number for spam or unauthorized marketing.
5. Data Sharing & Third Parties
   We do NOT sell, rent, or trade your personal information. Data is only shared with trusted service providers required for operational purposes:

• Meta Platforms Inc. / WhatsApp Cloud API (for automated messaging).
• Telecom and SMS providers in Cameroon (MTN, Orange).
• Secure cloud database and hosting providers.

6. Data Deletion & User Rights
   You have the right to access, rectify, or request the permanent deletion of your personal records.
   To Request Data Deletion: You can request immediate deletion of your client profile and history by emailing Akabandolo@gmail.com or sending a WhatsApp message to +237 653 146 269 with the subject “Data Deletion Request”. We will process your request within 48 business hours.
7. Contact Us
   For any questions regarding this Privacy Policy, please contact:
   OMEGA SPA
   Round point MAETUR Bonamousadi, Douala, Cameroon
   Email: Akabandolo@gmail.com | Phone: +237 653 146 269